Return & Exchange Policy

At Real Leather World, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return most items within 15 days of receipt.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging with all tags attached.

  • A proof of purchase is required for all returns.

Non-Returnable Items:

  • Custom or personalized items

  • Sale items or final sale merchandise

  • Items not in original condition or missing parts

2. How to Return an Item

To initiate a return or exchange:

  1. Contact our customer service team at info@realleatherworld.com to obtain a Return Merchandise Authorization (RMA) number.

  2. Pack the item securely and include the RMA number.

  3. Ship the item to the address provided by our customer service team.

3. Refunds

  • Once we receive and inspect your return, we will process your refund to the original method of payment.

  • Please allow 5–7 business days for the refund to appear in your account.

  • Shipping costs are non-refundable, and you are responsible for return shipping costs.

4. Exchanges

  • Direct exchanges are allowed within 15 days.

  • To exchange an item, return the original item and place a new order for the replacement item, or contact our support team for guidance.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately at info@realleatherworld.com with photos of the damage.

  • Our team will provide instructions for a replacement or refund.

Contact Information

Business Address:
Real Leather World
Amber Gem Tower, 2nd Floor
Ajman 12345, United Arab Emirates